Frequently Asked Questions
Where do orders ship from?
We are located on the West coast in the USA!
What is the best way to contact you?
Any questions, comments, or concerns can be emailed to us at firstname.lastname@example.org or you can text us at 619-786-8458. We do not answer DM's on our social media sites asking for order updates. Please email! We will get back to you within five business days.
When will ____ become available or be restocked?
Do you accept returns/exchanges/refunds?
Due to the current pandemic, and handmade and limited nature of our products, we currently do not accept returns or exchanges and all sales are final. We do not give refunds if you changed your mind on your order, the date you wanted it for passed, etc. Please read the info provided in each listing before placing your order, and note the lead time (mentioned in the shop announcement bar) for handmade orders. If you have a deadline you need your items by, please reach out via email before ordering so we can confirm if we will be able to have it to you by then! Rush order fees may apply.
Has my order shipped yet? How long will it take to receive my order?
Ready-to-ship orders have a processing time of 3-7 business days and all handmade to order items have a lead time of 2-10 weeks. Note the lead time in the shop announcement bar for the most up-to-date lead time. Due to the pandemic and holiday season, postal services are currently having longer than usual wait times to scan in your packages, which may result in your tracking number reflecting a "pre-shipment" status for longer than usual. Your order will usually begin to update once it has been scanned. If you are purchasing from outside of the US, please note that customs clearance may take longer than usual, which is out of our control. We are not responsible for any extras customs fees.
Please be patient and use your tracking number to keep up with your order in transit.
Can I change my address?
If your order has yet to ship and you have not received a tracking number, you may modify your address. Please email us at email@example.com with your order number and correct address.
Please double check that you’re providing us with the correct information before finalizing your order, as we do not send replacement packages out due to incorrect addresses being provided.
Do you ship internationally?
Yes we do! If you're located in the UK, please contact us and we can make a custom listing for you on our Etsy site.
Can I stock your brand in my store?
Yes, we would love to be a part of your shop! Please reach out via firstname.lastname@example.org and we will send you our catalogue. You can also purchase directly through our wholesale shop on Faire.