Frequently Asked Questions
What is the best way to contact you?
Any questions, comments, or concerns can be emailed to us at support@mestizamakes.com. We may not respond to customer service requests over social media DM's as messages often get buried there. Please email! We usually respond within five business days.
When will ____ become available or be restocked?
All updates are shared through our free newsletter and are usually posted on our social media sites. Most items are limited and will NOT be restocked once sold out.
Do you accept returns/exchanges/refunds?
Due to the handmade and limited nature of our offerings, we currently do not accept returns or exchanges and all sales are final. Please read the info provided in each listing before placing your order, or email beforehand if you have any questions or concerns. Please note the lead time for handmade orders. If you have a deadline you need your items by, please reach out via email before ordering so we can confirm if we will be able to have it to you by then! Rush order fees may apply depending on the existing order queue at the time.
Has my order shipped yet? How long will it take to receive my order?
Ready-to-ship orders have a processing time of 3-7 business days and all handmade to order items have a lead time of up to 8 weeks. Once your order has been shipped, you will receive a tracking number reflecting a "pre-shipment" status. Once it has been scanned by a postal worker, it will update. If you are purchasing from outside of the US, please note that customs clearance may take longer than usual, which is out of our control. We are not responsible for any extras customs fees.
Please be patient and use your tracking number to keep up with your order in transit. If you haven’t received any shipping updates, it’s likely that it has not been shipped yet.
Can I change my address?
If your order has yet to ship and you have not received a tracking number, you may modify your address. Please email us at support@mestizamakes.com with your order number and correct address.
Please double check that you’re providing us with the correct information before finalizing your order.
Do you ship internationally?
Yes we do! If you're located in the UK, please contact us and we can make a custom listing for you on our Etsy.
Can I stock your brand in my store?
Yes, we would love to be a part of your shop! Please reach out via wholesale@mestizamakes.com and we will send you our catalogue. You can also purchase directly through our wholesale shop on Faire.
Do you offer repairs on your chainmaille pieces?
Yes! If something ever happens to your chain (e.g. the clasp breaks, you need a resize, etc.), mail the piece to us and we will repair or readjust it for you at no additional cost (aside from shipping). Email for more details on how to do so.