What is the best way to contact you?
Any questions, comments, or concerns can be emailed to us at email@example.com or you can call or text us at (619)786-8458. We do not answer DM's on our social media sites asking for order updates, as it is difficult to keep track that way. If you have a question about your order, please contact us via email with your name and order number so we may help you!
When will ____ become available or be restocked?
All updates on current and new items coming to the shop are usually posted on our social media sites. If there is a specific style you'd like to see back again, feel free to email us at firstname.lastname@example.org with your request!
Do you accept returns/exchanges/refunds?
Due to the current pandemic, and handmade and custom nature of our products, we currently do not accept returns or exchanges and all sales are final. Please read the info provided in each listing before placing your order! If you have any questions, please contact us.
Has my order shipped yet? How long will it take to receive my order?
All items are handmade to order, which may take 3-6 weeks. Due to the pandemic, postal services are currently having longer than usual wait times to scan in your packages, which may result in your tracking number reflecting a "pre-shipment" status for longer than usual. Your order will usually begin to update once it has been scanned. If you are purchasing from outside of the US, please note that customs clearance may take longer than usual, which is out of our control. Please be patient and use your tracking number to keep up with your order in transit.
Can I change my address?
If your order has yet to ship and you have not received a tracking number, you may modify your address. Please email us at email@example.com with your order number and updated address.
I want to order something but I already have a pending order. Can they be shipped together?
If your order has not yet been shipped, then yes! Make sure to write your previous order number in the notes section of your new order, and we will refund the new order's shipping costs to you.
Do you ship internationally?
Yes we do! If you're located in the UK, please order off our Etsy site.
Do you offer wholesale?
Yes we do! Reach out through our contact form and tell us about your business. We will get back to you within five business days!